If you know there is a problem with a client's alarm system and you don't tell the client, can you be fined?

If you know there is a problem with a client's alarm system and you don't tell the client, can you be fined?

• A. No
• B. Yes
• C. Only if there is no written contract
• D. Only if the client complains

Answer: (B)

Licensees must disclose known problems with a client's alarm system. If you’re aware of a defect or issue and you don’t tell the client, you’re engaging in deceptive or misleading conduct, which the state regulates. This kind of withholding information is considered unprofessional and can result in fines or other disciplinary actions by the licensing authority, even if there’s no contract issue or the client hasn’t filed a complaint. The client relies on you for accurate information to make safe, informed decisions about their system, so failing to disclose a known problem undermines trust and safety, and the licensee can be penalized for that conduct.

Licensees must disclose known problems with a client's alarm system. If you’re aware of a defect or issue and you don’t tell the client, you’re engaging in deceptive or misleading conduct, which the state regulates. This kind of withholding information is considered unprofessional and can result in fines or other disciplinary actions by the licensing authority, even if there’s no contract issue or the client hasn’t filed a complaint. The client relies on you for accurate information to make safe, informed decisions about their system, so failing to disclose a known problem undermines trust and safety, and the licensee can be penalized for that conduct.